vialroom

#shipping-customs 2026-04-29

Wednesday44 messages10 participantstimes are UTC
Highlights from this day
  • provincial_pat — paying for a faster service does not speed up customs. it speeds up the legs either side of customs i had a parcel marked returned that arrived eleven days later. it… 16:08
  • revoked_ro — signature requirements slow things down and do not obviously reduce loss, for what its worth 17:04
  • nhs_pathway_nell — reship policies vary enormously. MKM honoured one for me without being pushed, which is not universal 17:19
  • appetite_back — does a signature requirement help or hurt 18:09
PP

paying for a faster service does not speed up customs. it speeds up the legs either side of customs
i had a parcel marked returned that arrived eleven days later. it happens

[edited]
DestinationMedian daysWorst logged
UK1134
Germany928
Netherlands922
Canada1441
Australia1338
Singapore615
SH

i declare it as what it is at a low value. we do not discuss wording beyond that here

SH

the same address every time is fine. a different address every time looks worse, not better

slightly off topic but the transit table is pinned and built from what members actually reported, not from what suppliers quote

PP

a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence

while im here has anyone had a parcel arrive after being marked as returned

NP

update from 24 months ago: Australia transit has got slower, consistently, across four orders

RR

signature requirements slow things down and do not obviously reduce loss, for what its worth

[edited]
🎉6⚠️15

thats a stock split

NP

reship policies vary enormously. MKM honoured one for me without being pushed, which is not universal

💀9

if you query a missing parcel, be factual and patient. the good suppliers respond to that

ask about reship

SS

is it worth paying for a faster service or does customs eat the difference
if you query a missing parcel, be factual and patient. the good suppliers respond to that

💀17

no wording advice here

unrelated but split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing

ports do that

🎉5

give it another week

🤝1

be patient with support

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NP

postal has been better than courier for me every single time. couriers are more thorough

[edited]
🙏110

how many parcels have people lost in total

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EE

tracking going dark for a week or ten days at a port is common and resolves on its own most of the time

EE

nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly

EE

summer into a hot country is the risk. order in a cooler month if you have the choice

i have lost 9 parcels in three years across a lot of orders. that is the actual rate for me, happy to be corrected
reship policies vary enormously. GGPeps honoured one for me without being pushed, which is not universal

🧊1
AB

a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence

VI

vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

👀4💀1