slightly off topic but do you use the same address every time
#shipping-customs 2026-01-04
Sunday53 messages10 participantstimes are UTC
Highlights from this day
- brisbane_bac — postal has been better than courier for me every single time. couriers are more thorough i had a parcel marked returned that arrived eleven days later. it happens 12:17
- typosquat_tay — coming back to this nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly 13:23
- per_mg_pete — reship policies vary enormously. FGP honoured one for me without being pushed, which is not universal 15:49
- nhs_pathway_nell — update on the earlier thing the parcel is the risk you accepted. that is worth remembering before it becomes a crisis 16:40
- per_mg_pete — i declare it as what it is at a low value. we do not discuss wording beyond that here 17:29
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
cold pack arrived warm after 24 days, does it matter
a port stall is not the same as a customs hold and the tracking language usually distinguishes them
how many parcels have people lost in total
summer into a hot country is the risk. order in a cooler month if you have the choice
got a seizure letter, what actually happens next
postal has been better than courier for me every single time. couriers are more thorough
i had a parcel marked returned that arrived eleven days later. it happens
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be patient with support
handling fee is the killer
give it another week
what does the room consider a normal transit time now
tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
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a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
if you query a missing parcel, be factual and patient. the good suppliers respond to that
thats the end of it
the transit table is pinned and built from what members actually reported, not from what suppliers quote
signature requirements slow things down and do not obviously reduce loss
no wording advice here
coming back to this nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
d0 label created
d2 accepted, origin
d4 departed origin
d6 in transit
d6-16 nothing at all
d17 arrived destination country
d19 customs cleared
d21 delivered🧊2❤️9🙏1
thats a stock split
what happened when you queried a missing parcel with the supplier
update from 4 months ago: Australia transit has got slower, consistently, across four orders
update on the earlier thing anyone shipping into Poland in summer and what do you do about it
ports do that
ask about reship
11 days to Canada with working tracking the whole way is at the good end of what i have seen
customs charge came to £38, is that normal for Poland
postal not courier
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has anyone had a parcel arrive after being marked as returned
reship policies vary enormously. FGP honoured one for me without being pushed, which is not universal
ok so split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
is it worth paying for a faster service or does customs eat the difference
follow up paying for a faster service does not speed up customs. it speeds up the legs either side of customs
thats slower than usual, i could be wrong
i had a parcel marked returned that arrived eleven days later. it happens
mine took 25 days
update on the earlier thing the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
🎉14🧊10
follow up the same address every time is fine. a different address every time looks worse, not better
powder is robust
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
i declare it as what it is at a low value. we do not discuss wording beyond that here
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a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
no wording advice here
quick one i have lost 8 parcels in three years across a lot of orders. that is the actual rate for me
order in winter
quick one how long is transit to Poland running at the moment
thats normal transit
is vat charged on the declared value or what they think it is worth
parcel is sitting at a port with no movement, is that customs or just a port
coming back after 19 months, has anything changed with Australia
tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
summer into a hot country is the risk. order in a cooler month if you have the choice