i have lost 5 parcels in three years across a lot of orders. that is the actual rate for me
#shipping-customs 2025-09-21
Sunday49 messages10 participantstimes are UTC
Highlights from this day
- spare_vial — how long is transit to Japan running at the moment 18:20
- customs_owl — anyone had a split shipment arrive weeks apart 18:30
- customs_owl — i had a parcel marked returned that arrived eleven days later. it happens 19:07
- private_script_pri — coming back to this if you query a missing parcel, be factual and patient. the good suppliers respond to that 21:19
- ferrous_ash — has anyone had a parcel arrive after being marked as returned 21:57
thats slower than usual
18:12ferrous_ash pinned a message to this channel
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
how long is transit to Japan running at the moment
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order in winter
anyone had a split shipment arrive weeks apart
| Destination | Median days | Worst logged |
|---|---|---|
| UK | 11 | 34 |
| Germany | 9 | 28 |
| Netherlands | 9 | 22 |
| Canada | 14 | 41 |
| Australia | 13 | 38 |
| Singapore | 6 | 15 |
thats normal transit
a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
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the transit table is pinned and built from what members actually reported, not from what suppliers quote
the same address every time is fine. a different address every time looks worse, not better
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tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
got a seizure letter, what actually happens next
postal has been better than courier for me every single time. couriers are more thorough
i declare it as what it is at a low value. we do not discuss wording beyond that here
i had a parcel marked returned that arrived eleven days later. it happens
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*that should say weekly
ports do that
| Destination | Median days | Worst logged |
|---|---|---|
| UK | 11 | 34 |
| Germany | 9 | 28 |
| Netherlands | 9 | 22 |
| Canada | 14 | 41 |
| Australia | 13 | 38 |
| Singapore | 6 | 15 |
while im here summer into a hot country is the risk. order in a cooler month if you have the choice
a port stall is not the same as a customs hold and the tracking language usually distinguishes them
is vat charged on the declared value or what they think it is worth
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a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
update from 13 months ago: Sweden transit has got slower, consistently, across four orders
thats a stock split
powder is robust
postal not courier
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signature requirements slow things down and do not obviously reduce loss, from memory
courier or postal service, which has been better for Germany
coming back to this customs charge came to €94, is that normal for Japan
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does CPC actually honour a reship or is it decorative
postal has been better than courier for me every single time. couriers are more thorough
does a signature requirement help or hurt
be patient with support
no wording advice here
ask about reship
thats the end of it
the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
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coming back to this if you query a missing parcel, be factual and patient. the good suppliers respond to that
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handling fee is the killer
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reship policies vary enormously. HJ honoured one for me without being pushed, which is not universal
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
sorry to jump in paying for a faster service does not speed up customs. it speeds up the legs either side of customs
what does the room consider a normal transit time now
signature requirements slow things down and do not obviously reduce loss
coming back after 12 months, has anything changed with Japan
mine took 17 days
declared value, do you go low or realistic
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
anyone shipping into New Zealand in summer and what do you do about it
has anyone had a parcel arrive after being marked as returned
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parcel is sitting at a port with no movement, is that customs or just a port
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
postal has been better than courier for me every single time. couriers are more thorough