split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
#shipping-customs 2026-03-21
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cold pack arrived warm after 23 days, does it matter
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while im here if you query a missing parcel, be factual and patient. the good suppliers respond to that
a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust, your mileage will differ
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how long is transit to New Zealand running at the moment
the same address every time is fine. a different address every time looks worse, not better
*VendorInvestigate not the other one
update from 11 months ago: Germany transit has got slower, consistently, across four orders
mine took 5 days
powder is robust
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thats slower than usual
the transit table is pinned and built from what members actually reported, not from what suppliers quote
*VendorInvestigate not the other one
the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
15 days to Germany with working tracking the whole way is at the good end of what i have seen, from memory
[edited]thats the end of it
summer into a hot country is the risk. order in a cooler month if you have the choice, your mileage will differ
tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
anyone shipping into Canada in summer and what do you do about it
follow up does FGP actually honour a reship or is it decorative
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a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
what happened when you queried a missing parcel with the supplier
has anyone had a parcel arrive after being marked as returned
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is vat charged on the declared value or what they think it is worth
| Destination | Median days | Worst logged |
|---|---|---|
| UK | 11 | 34 |
| Germany | 9 | 28 |
| Netherlands | 9 | 22 |
| Canada | 14 | 41 |
| Australia | 13 | 38 |
| Singapore | 6 | 15 |
what does the room consider a normal transit time now
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
is it worth paying for a faster service or does customs eat the difference
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genuine question i declare it as what it is at a low value. we do not discuss wording beyond that here, happy to be corrected
anyone had a split shipment arrive weeks apart
tracking has been dark for 5 days, at what point do i worry
give it another week
i had a parcel marked returned that arrived eleven days later. it happens
signature requirements slow things down and do not obviously reduce loss
parcel is sitting at a port with no movement, is that customs or just a port
a port stall is not the same as a customs hold and the tracking language usually distinguishes them
declared value, do you go low or realistic
slightly off topic but nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
does a signature requirement help or hurt
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paying for a faster service does not speed up customs. it speeds up the legs either side of customs
postal not courier
do you use the same address every time
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coming back to this winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less, anyway
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ask about reship
reship policies vary enormously. QYB honoured one for me without being pushed, which is not universal, thats one data point
ports do that
[edited]a port stall is not the same as a customs hold and the tracking language usually distinguishes them
got a seizure letter, what actually happens next
the transit table is pinned and built from what members actually reported, not from what suppliers quote
order in winter
handling fee is the killer
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be patient with support
thats a stock split
i have lost 6 parcels in three years across a lot of orders. that is the actual rate for me
courier or postal service, which has been better for Ireland
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
no wording advice here
coming back after 1 months, has anything changed with Australia
postal has been better than courier for me every single time. couriers are more thorough
quick one customs charge came to £185, is that normal for Australia