be patient with support
#shipping-customs 2026-02-21
Saturday44 messages11 participantstimes are UTC
Highlights from this day
- private_script_pri — that is the thing people underrate. a lane that always charges you 40 is easier to live with than one that charges 0 or 90 at random 19:38
- private_script_pri — same self-reported dataset as before, updated this month. losses means never arrived, letter or no letter 19:43
- ferrous_ash — we will not tell you how to word a declaration to avoid attention, we will not discuss any specific border in operational terms, and we will not help anyone move… 21:15
- ferrous_ash — then you are in exactly the right channel 21:22
if you query a missing parcel, be factual and patient. the good suppliers respond to that
is vat charged on the declared value or what they think it is worth
mine took 7 days
what happened when you queried a missing parcel with the supplier
*VendorInvestigate not the other one
the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
⚠️9📈2
thats slower than usual
split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
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9 days to Spain with working tracking the whole way is at the good end of what i have seen
transit-times.csv
725 rows · not retained in the public archive
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Digest for the week of 2025-04-08 has been published.
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cold pack arrived warm after 10 days, does it matter
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how many parcels have people lost in total
19:06topic set to: regional shipping roundup — one line per lane, numbers only
moving countries in the autumn and i have no idea what changes
good question for the channel. everyone give your lane, your typical days, and your typical charges
UK. courier 5 to 8 days, VAT charged about two thirds of the time, plus a flat clearance fee that hurts small orders
netherlands. 6 to 9 days courier, VAT basically always, handling fee always, but almost nothing gets held for long
canada. 6 to 11 days if courier, and completely unpredictable on charges. i have had two identical parcels charged differently in the same month
australia. 7 to 12 days, inspection is normal rather than exceptional, GST usually applied, and it still turns up
singapore. fastest of anyone here, 3 to 5 days, and the paperwork is the strictest. get the description right or it sits
so asia is fast and fussy, europe is slow and taxed
roughly. and the fussiness is genuinely easier to deal with than the unpredictability
that is the thing people underrate. a lane that always charges you 40 is easier to live with than one that charges 0 or 90 at random
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canada in one sentence, thank you
same self-reported dataset as before, updated this month. losses means never arrived, letter or no letter
| Lane | Median days | Longest reported | Charged % | Losses reported |
|---|---|---|---|---|
| China to UK | 7 | 26 | 64% | 4 of 31 |
| China to EU | 8 | 31 | 91% | 3 of 44 |
| China to US | 6 | 22 | 12% | 6 of 52 |
| China to Canada | 9 | 34 | 50% | 3 of 18 |
| China to Australia | 10 | 38 | 79% | 2 of 14 |
the US loss count is the highest
and the US sample is the biggest. as a rate it is about 11 percent, which is the middle of that table not the worst
oh. yes
read the denominator. that goes for every table anyone posts in here
bachemholding.com ship from a European side for some lines, which changes the calculus entirely if you are in the EU
no import, no VAT surprise, and it arrived in three days. it also cost noticeably more per mg
so you pay for the shorter lane
you pay for the shorter lane and for never thinking about customs. some people will consider that cheap
that is a completely legitimate positioning and it is worth saying it is not a quality claim, just a logistics one
Shanghai ERP quoted me two lanes with different prices and let me choose. more vendors should do that
did they explain the difference
yes, in detail, unprompted. commercial courier versus consolidated postal, with expected days for each
and what the channel will not do, since a new name is here
we will not tell you how to word a declaration to avoid attention, we will not discuss any specific border in operational terms, and we will not help anyone move anything on someone else's behalf
understood, i only wanted the days and the fees
then you are in exactly the right channel
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one more for canada — Wuhan Wansheng shipped me a parcel with no cold pack at all in july and the cakes were perfect on arrival
which is the most useful cold-chain data point in this channel and everyone will ignore it