what happened when you queried a missing parcel with the supplier
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#shipping-customs 2026-02-05
Thursday18 messages4 participantstimes are UTC
Highlights from this day
is it worth paying for a faster service or does customs eat the difference
d0 label created
d2 accepted, origin
d4 departed origin
d6 in transit
d6-16 nothing at all
d17 arrived destination country
d19 customs cleared
d21 deliveredanyone had a split shipment arrive weeks apart
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*week 13 not week 3
is vat charged on the declared value or what they think it is worth
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
order in winter
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coming back to this vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
update from 10 months ago: Australia transit has got slower, consistently, across four orders
how many parcels have people lost in total
has anyone had a parcel arrive after being marked as returned
paying for a faster service does not speed up customs. it speeds up the legs either side of customs
the same address every time is fine. a different address every time looks worse, not better
postal not courier
declared value, do you go low or realistic
does a signature requirement help or hurt
split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
does QYB actually honour a reship or is it decorative
if you query a missing parcel, be factual and patient. the good suppliers respond to that