anyone had a split shipment arrive weeks apart
#shipping-customs 2025-10-05
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split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
postal has been better than courier for me every single time. couriers are more thorough
tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
the transit table is pinned and built from what members actually reported, not from what suppliers quote
the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
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be patient with support
ok so coming back after 20 months, has anything changed with the UK
declared value, do you go low or realistic
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do you use the same address every time
thats normal transit
cold pack arrived warm after 8 days, does it matter
give it another week
*week 33 not week 4
i declare it as what it is at a low value. we do not discuss wording beyond that here
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ask about reship
| Destination | Median days | Worst logged |
|---|---|---|
| UK | 11 | 34 |
| Germany | 9 | 28 |
| Netherlands | 9 | 22 |
| Canada | 14 | 41 |
| Australia | 13 | 38 |
| Singapore | 6 | 15 |
does SWB actually honour a reship or is it decorative
anyone shipping into New Zealand in summer and what do you do about it
Reminder for invoice_mismatch: dose day is today. Set 8 days ago.
summer into a hot country is the risk. order in a cooler month if you have the choice
if you query a missing parcel, be factual and patient. the good suppliers respond to that
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what does the room consider a normal transit time now
genuine question update from 24 months ago: the Netherlands transit has got slower, consistently, across four orders
i had a parcel marked returned that arrived eleven days later. it happens
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the same address every time is fine. a different address every time looks worse, not better
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
is vat charged on the declared value or what they think it is worth
order in winter
thats slower than usual
coa-h-2814.pdf
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a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
postal has been better than courier for me every single time. couriers are more thorough
signature requirements slow things down and do not obviously reduce loss
9 days to the UK with working tracking the whole way is at the good end of what i have seen
a port stall is not the same as a customs hold and the tracking language usually distinguishes them
a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
postal not courier
powder is robust
paying for a faster service does not speed up customs. it speeds up the legs either side of customs
i have lost 5 parcels in three years across a lot of orders. that is the actual rate for me
ports do that
parcel is sitting at a port with no movement, is that customs or just a port
customs charge came to €120, is that normal for Japan
reship policies vary enormously. GL Biochem honoured one for me without being pushed, which is not universal
got a seizure letter, what actually happens next
| Destination | Median days | Worst logged |
|---|---|---|
| UK | 11 | 34 |
| Germany | 9 | 28 |
| Netherlands | 9 | 22 |
| Canada | 14 | 41 |
| Australia | 13 | 38 |
| Singapore | 6 | 15 |
mine took 11 days