be patient with support
#shipping-customs 2025-09-26
Friday19 messages6 participantstimes are UTC
Highlights from this day
- belfast_bac — cold pack arrived warm after 21 days, does it matter a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust 21:57
- belfast_bac — is vat charged on the declared value or what they think it is worth 22:30
- belfast_bac — update from 19 months ago: Germany transit has got slower, consistently, across four orders reship policies vary enormously. BCH honoured one for me without being… 22:33
- belfast_bac — winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less 22:47
- food_noise_off — reship policies vary enormously. QST honoured one for me without being pushed, which is not universal, n of 1 obviously 23:30
cold pack arrived warm after 21 days, does it matter
a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
😂6
does a signature requirement help or hurt
a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
the transit table is pinned and built from what members actually reported, not from what suppliers quote
if you query a missing parcel, be factual and patient. the good suppliers respond to that
is vat charged on the declared value or what they think it is worth
✅6
update from 19 months ago: Germany transit has got slower, consistently, across four orders
reship policies vary enormously. BCH honoured one for me without being pushed, which is not universal
vial-h-2814-front.png
900 × 1200 · 106 KB · not retained in the public archive
mine took 7 days
courier or postal service, which has been better for Japan
give it another week
i have lost 8 parcels in three years across a lot of orders. that is the actual rate for me
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
peptidemeter-summary-sg-1177.pdf
2 pages · 207 KB · not retained in the public archive
order in winter
the same address every time is fine. a different address every time looks worse, not better
signature requirements slow things down and do not obviously reduce loss
reship policies vary enormously. QST honoured one for me without being pushed, which is not universal, n of 1 obviously
how long is transit to Germany running at the moment