update from 23 months ago: New Zealand transit has got slower, consistently, across four orders, happy to be corrected
#shipping-customs 2025-07-18
Friday34 messages10 participantstimes are UTC
Highlights from this day
- five_mg_ml — cold pack arrived warm after 4 days, does it matter 21:38
- gus_charts — i have lost 8 parcels in three years across a lot of orders. that is the actual rate for me 22:35
- five_mg_ml — reship policies vary enormously. SGN honoured one for me without being pushed, which is not universal 23:22
the same address every time is fine. a different address every time looks worse, not better
Reminder for tokyo_taper: dose day is today. Set 6 days ago.
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a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
postal has been better than courier for me every single time. couriers are more thorough
paying for a faster service does not speed up customs. it speeds up the legs either side of customs
order in winter
update on the earlier thing the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
cold pack arrived warm after 4 days, does it matter
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what does the room consider a normal transit time now
if you query a missing parcel, be factual and patient. the good suppliers respond to that
mine took 7 days
do you use the same address every time
a port stall is not the same as a customs hold and the tracking language usually distinguishes them
thats a stock split
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does a signature requirement help or hurt
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
summer into a hot country is the risk. order in a cooler month if you have the choice
thats normal transit
[edited]thats slower than usual
be patient with support
[edited]has anyone had a parcel arrive after being marked as returned
i have lost 8 parcels in three years across a lot of orders. that is the actual rate for me
d0 label created
d2 accepted, origin
d4 departed origin
d6 in transit
d6-16 nothing at all
d17 arrived destination country
d19 customs cleared
d21 deliveredpostal not courier
[edited]quick one signature requirements slow things down and do not obviously reduce loss
tracking going dark for a week or ten days at a port is common and resolves on its own most of the time, i could be wrong
thats the end of it
Inter-lab diff for lot F-1330: 99% vs 96.8%. Within expected range.
ports do that
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reship policies vary enormously. SGN honoured one for me without being pushed, which is not universal
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vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
how long is transit to Spain running at the moment
*VendorInvestigate not the other one