vialroom

#shipping-customs 2025-05-28

Wednesday28 messages6 participantstimes are UTC
Highlights from this day
  • knees_first — a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust 10:53
  • madrid_mg — update on the earlier thing if you query a missing parcel, be factual and patient. the good suppliers respond to that, n of 1 obviously 11:33
  • factory_direct_fi — how long is transit to Poland running at the moment 13:12
KF

postal has been better than courier for me every single time. couriers are more thorough

PT

split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing

courier or postal service, which has been better for Ireland

cold pack arrived warm after 12 days, does it matter

thats the end of it

no wording advice here

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

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PT

the parcel is the risk you accepted. that is worth remembering before it becomes a crisis

MM

summer into a hot country is the risk. order in a cooler month if you have the choice, thats just me

KF

is it worth paying for a faster service or does customs eat the difference

MM

how many parcels have people lost in total
if you query a missing parcel, be factual and patient. the good suppliers respond to that

update on the earlier thing if you query a missing parcel, be factual and patient. the good suppliers respond to that, n of 1 obviously

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VV

vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
i have lost 5 parcels in three years across a lot of orders. that is the actual rate for me

order in winter

what does the room consider a normal transit time now

update on the earlier thing tracking going dark for a week or ten days at a port is common and resolves on its own most of the time

slightly off topic but nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly

AA

a port stall is not the same as a customs hold and the tracking language usually distinguishes them

KF

paying for a faster service does not speed up customs. it speeds up the legs either side of customs

AA

reship policies vary enormously. ERP honoured one for me without being pushed, which is not universal

give it another week

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